QUESTION:  I have hundreds of old photos that I would love to have converted to digital images on my computer so I can see them when I want, share them with my friends and family, make prints, create greeting cards, edit and enhance them, preserve them. etc., etc., but I really think 49 cents per scan is a high price to pay considering the price of scanners today!

ANSWER: Our services are not for everyone!  Quality digital imaging is a very time consuming and costly process.  Surveys tell us that very few of our customers have the time, technical expertise and equipment to achieve the level of quality and timely processing that PicScan.com can deliver. 

QUESTION:  My slides and pictures are very precious to me.  I would love to have them scanned to a CD, but I don't want to risk losing them in the mail, or suffering damage in transit. 

ANSWER:  We understand and share your concerns.  While it is impossible to guarantee your package will not be lost in shipping, the odds of this happening are extremely rare.  Billions of precious cargo is shipped and received with no damage each day all over the world.  PicScan has invested heavily in high quality packaging systems designed to provide maximum protection for your photos, negatives and slides.  Trusting us with your images is really the same as the trust you put in those who develop and print your film.

QUESTION:  It's great to know that you've done everything possible to insure that my pictures will travel to you and safely return to me.  How will they be protected from damage at your facility?

 ANSWER:  Once we receive your photos at PicScan, they are checked into our inventory system and you will receive a confirmation receipt via email.  Everything is then stored in a fireproof vault until our technicians are ready to process and ship them back to you.  Our facility is occupied by on-duty staff members 24 hours a day, 7 days a week.  On rare occasions when the facility is closed, it is monitored by an electronic alarm system.  Police are instantly dispatched should a break-in occur.  

QUESTION:  I recently had 5 prints (8x10) processed at a local photo lab.  The bill was $42 plus tax.  If I had a color photo printer, and my photos were digitized on my computer, what would the cost be for the same 8x10 prints?

 ANSWER:  It really depends on your needs.  While you can spend thousands of dollars for a high end laser color printer, you can achieve amazing results with a color inkjet photo printer for a fraction of the cost.  We recommend HP and Epson printers.  High resolution photo paper varies in price, but you can achieve excellent results from both HP and Epson products for less than $1 per 8x10 print.  You can purchase a high quality HP or Epson photo printer for less than $200.  Our customers have told us that they can't see the difference between 8x10 enlargements from photo labs and prints they have made from scans they received from us.

QUESTION:  I have many photos that I want to transfer to my computer.  Finding the negative that matches the print will be difficult.  Will the quality of the scan of a print be the same as a scan of the negative?

 ANSWER:  No.  The image quality of a scan from a negative or slide is far superior to a scan from a print.  This is especially important if you intend to print enlarged prints greater than 5x7 on your color photo printer.  Whenever possible, we strongly recommend that you purchase scans from negatives or slides!